Guide

Payouts

Last updated October 4, 2026

Connect a bank or Mobile Money account from Account → Business → Payouts before any paid experience can go live; a free experience doesn't need one. Nantepa's platform fee is a flat 5% of each fare, the same for every operator, taken out of what you'd otherwise keep (customers never pay more because of it).

How fast you're paid depends on your refund policy (Account → Business → Setup). If you never offer refunds, your share settles to your account the moment a customer pays. If you offer refunds on any experience, the full fare is held until that specific booking's cancellation window closes, then your share is paid out; if a refund happens before then, there's nothing to claw back because you were never paid for that booking yet. This dashboard doesn't yet show a running log of what's been paid out or what's still held; if you need that detail, email us.

Replay the guided tour anytime from Account → Help & legal. For anything this page doesn't cover, email tech@nantepa.com.