Guide

Account

Last updated October 4, 2026

Split into two tabs. You is your personal profile: name, email, phone, switching between accounts on this device, this Help & legal card, and account deletion. Business (business admins only) covers everything about the business itself, across its own set of sub-tabs:

Setup: brand and contact details, your cancellation/refund policy (see Bookings), your own terms text shown above Nantepa's at checkout, and your team. Invite a co-admin or staff member with a generated code, and approve or deny join requests from people who've entered one.

Payouts: see the Payouts guide.

Tickets: ticket tiers and extra paid add-ons for seat-based experiences.

Experience types: your saved answer sets from the qualifying questions (see Creating an experience). Rename or re-describe one, re-answer its questions to change its structure, or delete it; none of that touches an experience already created from it.

Forms: build and publish the registration form for a form-based experience: multi-step custom fields (text, single or multiple choice, file upload, date), each optionally shown only when an earlier answer matches. Includes a step drop-off chart showing where registrants abandon the form.

Discount codes: percent- or fixed-amount-off codes for a registration form's fee, tenant-wide, with an optional cap on how many times one can be used. These apply to form registration fees only, not a seat-based experience's fare.

Registrations: for a form with limited, ranked-choice options (committees, sessions), reassign or reshuffle who got which option. Not a general viewer for everyone's submitted answers; email us if you need a full export of those.

Notifications: turn SMS and/or email on or off per event (booking confirmed, booking cancelled, registration confirmed, payment reminder, lost-registration-link), and customize the subject, body, and SMS text for each.

Danger zone: export everything (experiences, bookings, customers, revenue) as a downloadable ZIP of CSV files, or delete the business. Deletion is soft: your booking page comes down and you disappear from the platform, but your experience and booking history are kept, not erased. Blocked while an experience is still upcoming.

Staff accounts only see the You tab. Business setup is a business-admin-only concern.

Replay the guided tour anytime from Account → Help & legal. For anything this page doesn't cover, email tech@nantepa.com.