Every booking across every experience, with its payment status: Held (mid-checkout, releases on its own if payment doesn't complete within 10 minutes), Reserved, unpaid (a deferred-payment booking holding a spot until its grace period runs out or payment comes in), Booked, Payment failed, or Cancelled.
Customer cancellation requests show up here too, under "Needs review." Approving one opens a refund panel with the amount pre-filled from your cancellation policy: the mandatory 48-hour/98.05% floor if the booking's still within it, or your own percentage after that. You can adjust the amount, but not below the floor while still inside those first 48 hours. Approving always needs a business admin, since it issues a real refund through Paystack; staff can only be given permission to deny a request (Account → Business → Setup). You can also skip the request and cancel a booking directly yourself, same refund panel either way.