Terms of Service
Last updated August 25, 2026
These terms cover everyone who uses Nantepa: transport operators running their business on the platform, and the customers who book seats through an operator's page. By using Nantepa, you agree to these terms.
What Nantepa is
Nantepa is a booking platform. It gives transport operators a branded booking page with live seat inventory, and lets their customers pick a trip, pick a seat, and pay by Mobile Money.
Accounts
Operators sign up and get full access immediately; a platform admin reviews the account before it can take real payments. Until approved, an account runs in test mode — no real money moves and no real SMS sends. Customers don't need an account to book.
Payments and fees
Customer payments are processed by Paystack via Mobile Money. Nantepa takes a 5% platform fee on each fare; the rest settles to the operator's connected payout account.
A seat is held for 10 minutes while a payment is confirmed, then released if payment doesn't complete.
Cancellations and refunds
An operator can cancel a customer's booking and issue a refund up until their configured cancellation window before departure (a minimum of 48 hours). Refunds are processed back through Paystack.
Operator responsibilities
Operators are responsible for the accuracy of their trips, fares, and schedules, and for actually running the trips they publish. Nantepa is the booking layer, not the transport provider.
Prohibited use
Don't use Nantepa to publish trips you don't intend to run, to misrepresent your business, or to attempt to bypass the platform fee.
Liability
Nantepa provides the booking platform as-is. We're not liable for the transport service itself — delays, cancellations by the operator, or the condition of the vehicle are between the operator and the customer.
Governing law
These terms are governed by the laws of Ghana.
Changes
We may update these terms as the product changes. Continued use after an update means you accept it.
Contact
Questions about these terms? Reach us on WhatsApp.