Privacy Policy
Last updated August 25, 2026
This policy covers everyone who uses Nantepa: transport operators running their business on the platform, and the customers who book seats through an operator's page. "Nantepa," "we," or "us" means the platform; "you" means whichever of those you are.
Information we collect
From operators: name, phone, work email, business name, and payout details (Paystack subaccount code) used to settle payments to you.
From customers: a phone number, used only to send booking and payment confirmations by SMS, and whatever Paystack collects directly to process a Mobile Money payment — we never see or store your Mobile Money PIN or full payment credentials.
Automatically: basic usage analytics (pages visited, general location by region) via Google Analytics, to understand how the site is used.
How we use it
To create and manage accounts, process bookings and payouts, send SMS confirmations, and provide support.
To detect and prevent fraud or double-booking of seats.
To improve the product, using aggregated, non-identifying usage data.
Payments
Payments are processed by Paystack. We share the minimum information needed to complete a transaction (the amount, the operator's payout account, and a reference). Paystack has its own privacy policy governing how it handles your payment details.
Sharing
We don't sell personal data. It's shared only with Paystack (payments), our SMS provider (booking confirmations), and as required by law.
Data retention
Booking and account records are kept as long as the account is active and for a reasonable period after, to satisfy tax, accounting, and dispute-resolution needs.
Your rights
You can ask us to access, correct, or delete the personal data we hold about you, subject to what we're required to keep for legal or accounting reasons.
Contact
Questions about this policy? Reach us on WhatsApp.